Shipping & Returns

 

SHIPPING

We offer free standard shipping within Australia and a flat rate shipping of AU$20.00 to New Zealand.

We currently ship to customers in Australia and New Zealand.

Please note that we are unable to deliver to PO Box addresses at this time.  

We will make every effort to dispatch your product within 24 to 48 hours, from our Sydney based warehouse. You will receive an email notification with your tracking number once your order has been dispatched.  

EXPRESS SHIPPING - $10 Flat Rate Australia-wide

We offer express shipping for a flat rate of $10 within Australia. This means that your product will be dispatched as priority and you will be able to receive your order by the next business day via express courier service. 

Please note that the cut off for next day express shipping is at 11am AEST on weekdays. (ie. if the order is placed before 11am on Tuesday, you can expect to receive your baby carrier on Wednesday. If the order is placed after 11am on Tuesday - after the cut off - you can expect to receive your baby carrier by Thursday.) Unfortunately, we are not responsible for the rare delays incurred by the shipping service provider, especially during busy periods such as Christmas holidays. 

We will do our very best to get your baby carrier out to you as soon as we can. 

Again, please note that we are unable to ship to PO Box addresses. 

 

RETURNS

Australia:  We are completely confident in our product and offer free 14 day returns to Australian customers. In the unlikely event that you decide that our baby carrier is not suitable, please contact us within 14 days of receiving your product so that we can help you with your return. Pognae Australia will cover the return shipping costs and will provide the customer with a full refund once the goods are returned to our warehouse. Returned goods must be in original condition, with tags still attached. 

Please note: $10 Express Shipping Service cannot be refunded. 

New Zealand:  We offer a 14 day return policy to New Zealand customers. All claims for returns of Goods for credit must be notified in writing to Pognae Australia within 14 days upon which the Goods have been received by the customer, stating the date and number of the invoice and the reason for the return (ie. Faulty, damaged, wrongly delivered).

Please email us at info@pognae.com.au so that we can help you with your return.

Pognae Australia will not be liable to bear the costs of freight or delivery charges for returns of Goods unless liability for such charges has previously been expressly agreed and accepted by Pognae Australia who reserves the right to nominate the means, method and type of transport to be used.

Approval of return of Goods outside this period may be granted at the discretion of Pognae Australia.

 

ONE-YEAR LIMITED WARRANTY

All Pognae Australia baby hipseat carriers come with a one-year warranty that the products are free from manufacturing defects in materials and workmanship and are of acceptable quality.

In the rare instance which there is a manufacturing issue or defect, we will provide the customer with a refund, repair or exchange.

Unless specified, this warranty does not cover:

  • Modified, abused, neglected, accidentally damaged or excessively worn Goods, or Goods that have become damaged or defective as a result of improper use;
  • Repairs attempted or made by the Customer, a Consumer or a third party;
  • Conditions or malfunctions caused by the reasonable effects of fair wear and tear or the malfunction of normally wearing parts.

We are not responsible for warranty coverage for any item that has been purchased secondhand.

‚ėÖ Customer Reviews

Hear from our customers...

211 reviews
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J
No.5 Plus All-In-One Baby Carrier
Jing An (Auckland, New Zealand)
Suitable for 2 month baby

The design is quite suitable for a small baby. I also like the head cover.

H
No.5 Plus All-In-One Baby Carrier
Hanna Raymundo (Sydney, Australia)
A VERY WELL-THOUGHT, HIGH STANDARD BABY CARRIER

We bought the No. 5 Plus All-In-One Baby Carrier AS A BUNDLE with the shawl last November 2020 (when I was 8 months pregnant). Now, our baby boy is almost 5 months old and we have used the carrier set long enough to give this honest review.

AMONG ALL THE BABY PRODUCTS WE BOUGHT, THIS CARRIER SET TOPS OUR LIST -- 100% worth our money because of the happiness and convenience it had brought to my and my husband's life.

I know all newborns cry a lot; but my baby is the king of all cry babies if I must say. Since day 1, he always, ALWAYS wants to be held. He'll cry when left in the cot, in the bassinet and all other flat surface.

On top of this, I was diagnosed with De Quervain's Tenosynovitis -- a condition during pregnancy (that may last until breastfeeding) involving thumb and wrist pain. This means, lifting can be painful for me. HENCE, THE MAIN REASON WE LOOKED FOR A REALLY GOOD BABY CARRIER. And we are thankful to come across POGNAE.

Our baby immediately stops crying when in the carrier. And after a few moments, he's fast asleep! I can see that our baby is REALLY COMFORTABLE IN IT.

IT IS SUPER SIMPLE TO USE. I can put my baby alone in the carrier without any assistance. I can easily adjust the straps. I can also unlock the straps using one-hand when unloading our baby.

IT IS ALSO STYLISH that my husband can wear it as well. I have tried and seen other baby carriers, but POGNAE looks really great among all other brands -- it is SLEEK.

Design is great -- it is a "HIP-HEALTHY" product! Materials (outer fabric, inner lining, zippers, buttons, etc.) are well-thought of and of high standards.

IT HAS A WIDE WAIST / HIP BAND that helps distribute the baby's weight better -- no aching back even after many hours of wearing it. IT EVEN HAS A POCKET! Where I can put a dummy or my cell phone or a burp cloth. So convenient.

It also has a DETACHABLE HOODIE (or head cover) that can be used if it's raining or if the wind is too cold or if you just want to cover your little one.

The front part can be opened showing a MESH if weather is too warm.

And the hip seat, OH THE HIP SEAT WITH ANTI-SLIP FEATURE where baby's bum stay put (HAHA) and when baby's in the mood of sort-of jumping. It's safer.

MY FAVORITE ARE THE DROOL PAD AND THE SIDE TEETHING PADS! My baby is now in the stage where he drools a lot and munch on almost all things. THESE FEATURE IS GENIUS FOR ME. I have ordered extra so I have something to use when the original set is in the wash.

EASY TO MAINTAIN AND CLEAN. You can put it in the washing machine and dryer (air dry only or low-temperature). Don't forget to remove the foam of the hip seat before washing!!!

If you can, BUY THE BUNDLE. It is worth it and you can save more.

H
No.5 Plus Newborn Shawl
Hanna Raymundo (Sydney, Australia)
Safe, very simple to use, stylish and so easy to maintain/clean!

We bought this shawl as a bundle with the No. 5 Plus All-In-One Baby Carrier last November 2020 (when I was 8 months pregnant). I have used the shawl starting when my baby was 2 months old until he outgrown it and transitioned to the baby carrier.

I know all newborns cry a lot; but my baby is the king of all cry babies if I must say. Since day 1, he always, ALWAYS wants to be held. He'll cry when left in the cot, in the bassinet and all other flat surface. HENCE, THE MAIN REASON WE LOOKED FOR A REALLY GOOD CARRIER. And we are thankful to come across this bundle.

Our baby immediately stops crying when in the shawl. My hands are free and I can do other stuff.

IT IS SUPER SIMPLE TO USE. I can put my baby alone without any assistance.

IT IS ALSO STYLISH that my husband can wear it as well.

Design is great -- it is a "HIP-HEALTHY" product! Cloth is soft and breathable. Materials (zippers, buttons, etc.) are well-thought of and of high standards.

Though the shawl is for newborns and weight may not be an issue, but I just want to say that I really like that this carrier has a wide band. It helps distribute the baby's weight even better -- no aching back even after many hours of wearing it. IT EVEN HAS A POCKET! Where I can put a dummy or my cellphone or a burp cloth. So convenient.

EASY TO MAINTAIN AND CLEAN. You can put it in the washing machine and dryer (air dry only or low-temperature).

If you can, BUY THE BUNDLE. It is worth it and you can save more.

J
Step One Wrap Baby Carrier
Jan NG (Sydney, Australia)

Very easy to use

J
Step One Wrap Baby Carrier
JARowling (Melbourne, Australia)
Perfect!

Easy to use (not like wraps that need to be tied), LOVE the colour even though it is lighter than the picture, great for newborn to keep close, so happy with purchase!