We offer free standard shipping within Australia and a flat rate shipping of AU$20.00 to New Zealand.
We currently ship to customers in Australia and New Zealand.
Please note that we are unable to deliver to PO Box addresses at this time.
We will make every effort to dispatch your product within 24 to 48 hours, from our Sydney based warehouse. You will receive an email notification with your tracking number once your order has been dispatched.
EXPRESS SHIPPING - $10 Flat Rate Australia-wide
We offer express shipping for a flat rate of $10 within Australia. This means that your product will be dispatched as priority and you will be able to receive your order by the next business day via express courier service.
Please note that the cut off for next day express shipping is at 11am AEST on weekdays. (ie. if the order is placed before 11am on Tuesday, you can expect to receive your baby carrier on Wednesday. If the order is placed after 11am on Tuesday - after the cut off - you can expect to receive your baby carrier by Thursday.) Unfortunately, we are not responsible for the rare delays incurred by the shipping service provider, especially during busy periods such as Christmas holidays.
We will do our very best to get your baby carrier out to you as soon as we can.
Again, please note that we are unable to ship to PO Box addresses.
Australia: We are completely confident in our product and offer free 14 day returns to Australian customers. In the unlikely event that you decide that our baby carrier is not suitable, please contact us within 14 days of receiving your product so that we can help you with your return. Pognae Australia will cover the return shipping costs and will provide the customer with a full refund once the goods are returned to our warehouse. Returned goods must be in original condition, with tags still attached.
Please note: $10 Express Shipping Service cannot be refunded.
New Zealand: We offer a 14 day return policy to New Zealand customers. All claims for returns of Goods for credit must be notified in writing to Pognae Australia within 14 days upon which the Goods have been received by the customer, stating the date and number of the invoice and the reason for the return (ie. Faulty, damaged, wrongly delivered).
Please email us at firstname.lastname@example.org so that we can help you with your return.
Pognae Australia will not be liable to bear the costs of freight or delivery charges for returns of Goods unless liability for such charges has previously been expressly agreed and accepted by Pognae Australia who reserves the right to nominate the means, method and type of transport to be used.
Approval of return of Goods outside this period may be granted at the discretion of Pognae Australia.
ONE-YEAR LIMITED WARRANTY
All Pognae Australia baby hipseat carriers come with a one-year warranty that the products are free from manufacturing defects in materials and workmanship and are of acceptable quality.
In the rare instance which there is a manufacturing issue or defect, we will provide the customer with a refund, repair or exchange.
Unless specified, this warranty does not cover:
- Modified, abused, neglected, accidentally damaged or excessively worn Goods, or Goods that have become damaged or defective as a result of improper use;
- Repairs attempted or made by the Customer, a Consumer or a third party;
- Conditions or malfunctions caused by the reasonable effects of fair wear and tear or the malfunction of normally wearing parts.
We are not responsible for warranty coverage for any item that has been purchased secondhand.