Shipping & Returns

 

SHIPPING

We offer free standard shipping within Australia and a flat rate shipping of AU$20.00 to New Zealand.

We currently ship to customers in Australia and New Zealand.

Please note that we are unable to deliver to PO Box addresses at this time.  

We will make every effort to dispatch your product within 24 to 48 hours, from our Sydney based warehouse. You will receive an email notification with your tracking number once your order has been dispatched.  

EXPRESS SHIPPING - $10 Flat Rate Australia-wide

We offer express shipping for a flat rate of $10 within Australia. This means that your product will be dispatched as priority and you will be able to receive your order by the next business day via express courier service. 

Please note that the cut off for next day express shipping is at 11am AEST on weekdays. (ie. if the order is placed before 11am on Tuesday, you can expect to receive your baby carrier on Wednesday. If the order is placed after 11am on Tuesday - after the cut off - you can expect to receive your baby carrier by Thursday.) Unfortunately, we are not responsible for the rare delays incurred by the shipping service provider, especially during busy periods such as Christmas holidays. 

We will do our very best to get your baby carrier out to you as soon as we can. 

Again, please note that we are unable to ship to PO Box addresses. 

 

RETURNS

Australia:  We are completely confident in our product and offer free 14 day returns to Australian customers. In the unlikely event that you decide that our baby carrier is not suitable, please contact us within 14 days of receiving your product so that we can help you with your return. Pognae Australia will cover the return shipping costs and will provide the customer with a full refund once the goods are returned to our warehouse. Returned goods must be in original condition, with tags still attached. 

Please note: $10 Express Shipping Service cannot be refunded. 

New Zealand:  We offer a 14 day return policy to New Zealand customers. All claims for returns of Goods for credit must be notified in writing to Pognae Australia within 14 days upon which the Goods have been received by the customer, stating the date and number of the invoice and the reason for the return (ie. Faulty, damaged, wrongly delivered).

Please email us at info@pognae.com.au so that we can help you with your return.

Pognae Australia will not be liable to bear the costs of freight or delivery charges for returns of Goods unless liability for such charges has previously been expressly agreed and accepted by Pognae Australia who reserves the right to nominate the means, method and type of transport to be used.

Approval of return of Goods outside this period may be granted at the discretion of Pognae Australia.

 

ONE-YEAR LIMITED WARRANTY

All Pognae Australia baby hipseat carriers come with a one-year warranty that the products are free from manufacturing defects in materials and workmanship and are of acceptable quality.

In the rare instance which there is a manufacturing issue or defect, we will provide the customer with a refund, repair or exchange.

Unless specified, this warranty does not cover:

  • Modified, abused, neglected, accidentally damaged or excessively worn Goods, or Goods that have become damaged or defective as a result of improper use;
  • Repairs attempted or made by the Customer, a Consumer or a third party;
  • Conditions or malfunctions caused by the reasonable effects of fair wear and tear or the malfunction of normally wearing parts.

We are not responsible for warranty coverage for any item that has been purchased secondhand.

‚ėÖ Customer Reviews

Hear from our customers...

193 reviews
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Brilliant

Our little guy hated all the other carriers that we tried , but is very happy in this one. It is also comfortable for us to wear! The pockets in the waste strap and at the front of the pouch are very handy. I highly recommend this

Gets you out and about HANDS FREE

We have some beautiful walking tracks not so pram friendly, this carrier is the perfect hands free option allowing me to still play fetch with the dog.
Soft and comfortable for both me and my husband to wear. Baby just sleeps straight away being against out body. Highly recommend!

After doing some research looking for a wrap/ material carrier that was wearable with ease and not too hot (as Australian summers and baby wearing can be hot stuff)... I narrowed it down but couldn't resist this Pognae Air Mesh in Mosaic grey. When it arrived I was so excited to whip it on. I am so glad I took the plunge and 100% dont regret it. This carrier is so amazing and EXACTLY what I was looking for. It is sooo wonderfully easy to use, totally comfy, does not hurt my back literally has all of what I was looking for. The material is soft, extremely supportive and breathable. My baby loves it! She went to sleep straight away but also had some big smiles in it too and now I can have my hands back for those times when baby wants to be close and snuggled. If your still weighing it up between this or something else you won't regret this purchase its fabulous. ‚̧‚̧

My wife & find the wrap carrier easy to use, comfortable for us & baby & baby sleeps so well in it!

The Best carrier for parents!

I am a novice and an elderly mother. I never knew there was such a good baby sling or carrier. In the past, my parents used ordinary cloth to carry the baby and needed work. But today our generation is so lucky and happy because of this designed and manufactured as well as Pognae to reduce the burden and pressure of caring for our babies. I can carry my son go around and even go together with a pram. At first I thought the price was so expensive, but I believed that you get what you pay for, so I bought it. In the end, I think everything is worth it! Plus very fast delivery and customer service is good, Thanks Pognae!